Get messages and notifications

The Trustcenter platform reports resource usage and displays such
information on the Messages page in tabular format. Users can see
separate lists to distinguish active messages from those that have
already been read and acknowledged.

Note: in TC 3.1 the number of messages has been limited in
comparison to the previous version to show only important messages about
resource usage.

All new messages are displayed on the Messages page under the Active
messages tab. When any new messages are waiting to be read, the UI
alerts users in three different locations:

1. Alert Icon

2. Home Page

   The messages panel on the Home page turns red and indicates the number of messages waiting.

   

3. Ledger Management Page

   For messages related to a particular Ledger, the messages panel on the management page for that Ledger is red and indicates the number of messages waiting.

Additionally, the platform can see notification emails automatically
through your SMTP server. Any number of recipients can be configured,
and TO addresses are not constrained to users configured in the system.

The Messages Page

The Messages page consists of two tabs - Active messages and
Acknowledged messages. Messages listed on the Active messages tab
have not yet been acknowledged by any user.

After a user acknowledges a particular message, the system shifts it
from the unread messages table and lists it under the Acknowledged
messages tab.

Acknowledging a Message

To acknowledge any message, simply click the Acknowledge button on the
far right of the row.

View Message Detail

To see the message detail, click any data field in the row.

Message Types

The system categorizes messages into the following types.

• Tamper: suspected tampering ongoing on a Ledger (a malicious user could have tried to edit or forge data).

• Application: issue with receiving data from an external source (plugin, SDK).

• License: license expiration warning.

• Memory: low memory warning.

• Disk: low disk space warning.

• CPU: high CPU usage warning.

• Container: unhealthy status for an application component.